January 19, 2012

Customer Service is Your Friend

None of us really wants to contact a store’s customer service department when we have a problem. It takes time and energy we really don’t have these days.  However, there are times when a call to customer service is unavoidable.

Over the past two weeks, I have contacted customer service at Food Lion twice because catalina coupons (those checkout coupons the cashier hands you with your receipt) which were supposed to print with my order did not. It wasn’t a computer glitch. They didn’t print because the catalina coupon printer didn’t have any paper. The first time this happened I was expecting to receive 20 Box Tops for Education. The second time was today when hubby made a quick trip to pick up a few things. Among those items were eight Food Lion store brand items which should have produced a $2 off your next order catalina. No such luck. The printer was out of paper and the catalina didn’t print.

I called customer service and they kindly told me they would mail out the coupon. I know they will do it because I received 20 Box Tops for Education in the mail last week.

Even though it takes time to contact someone when something goes wrong, stores are willing to help. The one thing to always remember is “be nice.”

Have you contacted customer service recently? What was your experience?

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