I was so excited today. I was going to buy the Louis Vuitton bag that I have been saving for over the last 15 months. I made sure that all of my other responsibilities have been taken care of and are paid in full and ahead of schedule. You see I am a spend it “all” kinda of person. You read right I spend every penny I make each month. If I have $5 left in my account then I spend it. I spend it on my future (savings account, IRA) or I spend it on my children’s college fund. I have even spent it by paying $5 off of my mortgage. It doesn’t matter I like to have a zero balance. I also like to get rid of my disposal income and make it work for me.
I think in life you need something to work towards. I worked two job and was a stay at home mom for almost two years. I gave up my other job and still have two jobs but not three. I decided I should take the extra income and pay ahead. I am proud to report I have the same amount I paid for my purse in my children’s account for prepaid college that means I have 3 months already saved. Yeah!
Now for the story. I have to write this story because I can’t believe this one. I went to the Louis Vuitton store in Virginia. I tried on every purse I could find. This is a HUGE amount of money to me. I finally found a purse I liked. The problem was they didn’t have it in the pattern I was looking for. They offered to ship it to me. I asked if we could buy it online and have it shipped directly to me. I was told some misinformation about having to have had an account with Louis Vuitton for one year before I could buy things on the website. You all know I run a website so I know this couldn’t be the case. What company would only let people who already bought from them buy from them? How would you ever get new customers? I mean I may not have a closet full of Louis Vuittons and my elevator doesn’t go to a penthouse on Park Avenue but it does go to the top floor.
I was informed that I could pay to ship this purse to the store. You read right pay to ship a purse that costs more than my mortgage to the store you know not to my house. I have to say Target doesn’t charge shipping on items over $50. Why does Louis Vuitton? If you look at the purse I have believe each LV cost $50 and they want to charge me $15 to get the purse to the store. Then I have to wait for them to mail it to me. Crazy! What a poor customer experience. I am buying a luxury item and you are charging shipping. How about have stock on hand or do not charge a customer to receive their item? I mean is $15 going to break you Louis Vuitton?
Then my story slowly went down hill from there. I provided my credit card to the sales associated. I was told my bag would be ordered and I should receive it in a couple of days. I kept thinking about the web site and it didn’t sit well with me if something smells fishy then there is a fish.
I went on to eat lunch. I had no idea what my purchase was going to cost because I didn’t receive a receipt. I thought well maybe the rich do not care how much things cost. I also thought they may have emailed it to me since I provided my email. You know trendy places email your receipt.
When I got home I realized I had not received an email of my purchase. I promptly called Louis Vuitton and spoke to a sales associated. We looked in the system and my purse was never ordered. You read right they never ordered my purse! I was furious! I cancelled my order with the store. I placed an order with the online sales department. I hope to receive my purse soon.
This is why Target is better than Louis Vuitton. They accept coupons. They have FREE shipping on orders over $50. If you say you would like to buy something they actually take your order. You will receive email confirmation on said order. The sales team normally knows their own policies. If I didn’t spend 15 months working towards this purse I would not have bought. I can tell you my next designer bag will not be a Louis Vuitton I expect exceptional service with a price tag like that!