99% of companies will reward your time and effort spent to compliment them. This reward comes as coupons for you!
And if you are dissatisfied about a product – tell them that too. They want your repeat business so they will take the time to win back your favor.
With the internet it’s so easy to contact companies. Go to their website and find the “Contact Us” link. Most companies have a form you fill out. A few just provide and e-mail address.
What do you say? Be honest and genuine and maybe a little cheesy. For example:
I just wanted to write to you to tell you that your cereal bars are a great snack food for my family. My son loves them and I can feel good about what I am feeding him. Thank you for making a quality product that I can serve my family.
A little cheesy, but still genuine. Another example:
I love your product’s “to-go” packs. They are great to keep in my purse, car or diaper bag. And they sure do make my life a lot easier!
You can adapt these models to just about any product. If it’s food, compliment the taste or tell that you like it because it’s whole grain/fat free/no artificial ingredients/organic/etc. If it’s a non-food item, then tell how the product makes you feel or how it helps to simplify your life/morning routine/travel/etc.
If you have a complaint, then plainly and politely state your complaint. In these cases, it’s helpful to include the product code off the package. I had a bottle of Cascade that was almost solid. I e-mailed the company, explained what was wrong with the product and include the code. They apologized for the problem, stated that they had a shipment that had frozen in transit and some of the bottles were adversely affected. They sent me a coupon for a free product.
Ready to get started? Here are all the Contact Us posts.