So on to my new column idea- Chutzpah. This is a word that is used often by myself because sometimes I just can’t believe what people do. I mean really! I thought it would be fun to share our Chutzpah moments. The only rules are no names of stores, people, or events. You may also not use inappropriate language. Leave a comment listing your favorite Chutzpah moment! I mean laughter is the best medicine.
Or khutspe. Nerve, extreme arrogance, brazen presumption. In English, chutzpah often connotes courage or confidence, but among Yiddish speakers, it is not a compliment. For more Yiddish Words
I went to a large big box store and I attempted to return formula. I had the receipt. It had been two weeks since I bought it. We were snowed in and I couldn’t make it to the store or anywhere else for that matter. (I bought it for company that did not make it because of the big snow. So instead of $19.95 going to waste I brought it back.) The clerk said they do not take back formula. I asked for the written policy and the manager. The clerk could not produce the written policy. I said then you have to return it. I kept waiting with my daughter squirming and beginning to screech.
Ten minutes go by and the manager has finally appeared. She looks at my receipt and said that since I did not buy it using a coupon or WIC it could be returned. I was furious that the process took 15 minutes total because their employees did not know the policies. I was also upset because I have never heard of a return not being taken when you use coupons. I have to say, I will not be shopping there again!