Chutzpa Chutzpah. This is a word that is used often by myself because sometimes I just can’t believe what people do. I mean really! I thought it would be fun to share our Chutzpah moments. The only rules are no names of stores, people, or events. You may also not use inappropriate language. Leave a comment listing your favorite Chutzpah moment! I mean laughter is the best medicine.
chutzpah Or khutspe. Nerve, extreme arrogance, brazen presumption. In English, chutzpah often connotes courage or confidence, but among Yiddish speakers, it is not a compliment.
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I recently received an online survey from Lexus concerning the work recently handled by my local dealer,Lexus Dealer.
My car had the hood painted by my Lexus 3 weeks ago. It was painted under warranty since the paint failed, at least according to the “experts” at the Lexus dealership.
2 weeks after they did the job, both of my headlights, after a serious rainfall, had moisture in them. This never happened prior to their repair.
I took the car back to them yesterday and just received a call that my car was ready. The service tech told me that they had replaced the headlights with USED headlights from another vehicle. I told him that was NOT acceptable after he told me there was NO warranty. I can’t believe they used old headlights. I can only assume they took my old leaking lights and installed them on the used car as replacements and have in fact, confirmed it. The service Manager, was actually proud of their cleverness. Imagine the poor person that buys that car with my old leaky headlights! I asked this “yahoo” if he felt that was dishonest or at best sleazy. He just went on and on about how they fixed the problem for me because I’m such a valued customer. Well, I’m not done with this. I have since sent a letter to Lexus corporate to see their response.
I hope that car wasn’t sold because being dishonest is wrong!