Chutzpah: Lexus luxury or a scam

Chutzpa Chutzpah. This is a word that is used often by myself because sometimes I just can’t believe what people do. I mean really! I thought it would be fun to share our Chutzpah moments. The only rules are no names of stores, people, or events. You may also not use inappropriate language. Leave a comment listing your favorite Chutzpah moment! I mean laughter is the best medicine.

chutzpah Or khutspe. Nerve, extreme arrogance, brazen presumption. In English, chutzpah often connotes courage or confidence, but among Yiddish speakers, it is not a compliment.

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I recently received an online survey from Lexus concerning the work recently handled by my local dealer,Lexus Dealer.

My car had the hood painted by my Lexus 3 weeks ago.  It was painted under warranty since the paint failed, at least according to the “experts” at the Lexus dealership.

2 weeks after they did the job, both of my headlights, after a serious rainfall, had moisture in them.  This never happened prior to their repair.

I took the car back to them yesterday and just received a call that my car was ready.  The service tech  told me that they had replaced the headlights with USED headlights from another vehicle.  I told him that was NOT acceptable after he told me there was NO warranty.  I can’t believe they used old headlights. I can only assume they took my old leaking lights and installed them on the used car as replacements and have in fact, confirmed it. The service Manager, was actually proud of their cleverness.  Imagine the poor person that buys that car with my old leaky headlights!  I asked this “yahoo” if he felt that was dishonest or at best sleazy.  He just went on and on about how they fixed the problem for me because I’m such a valued customer.  Well, I’m not done with this.  I have since sent a letter to Lexus corporate to see their response.

I hope that car wasn’t sold because being dishonest is wrong!




Comments

  1. Anna C. says

    We own a Lexus and love it, however, I would never go to the dealership. We have several mechanics that we know and trust. I believe I would be causing a stir as well!

  2. says

    I think that this is dishonest! To put used headlights in your car and then put the other headlights in someone’s else’s car is wrong! Terrible thing to do! I am glad that you wrote to Lexus headquarters and reported this!

  3. Donna Lineman says

    I would contact the local media as well and inform them. This would make a great human interest story. Makes you wonder what other underhaned things this dealership has done.

  4. rebekah hogan says

    We bought a car from a friend and not 6 weeks later something happened to the transmission. I knew it wasn’t our friends fault … just my bad luck! We found a place that offered the diagnostics for. Free, and when we were going to have it towed by our free road side they insisted that they tow for free. We were Tilsit was clogged internal filters and would be about $500. We saved enough, told them to do the work, and got a call that upon taking the transmission out it had exploded somewhere and not just he filter. They told us it would he over $2000 and I couldn’t afford it and told them we would send a tow to get it. He informed me I owed them $480 for the diagnostics and tow!!!! He said well… they WOULD. have been included if we did the work but if you changed your mind you have to pay. We had no choice but to have the work done as I couldn’t throw $500 away but I gave them a piece of my mind and the office manager found out and called. After 3 hrs on the phone he agreed we were tricked and offered me a discount and free financing! But I know now to get everything in writing and not to trust anyone!

  5. Sharon says

    That is so messed up of Lexus!! I can’t remember all the details now, but when my Honda (which was the love of my life. I put a lot of hard work into paying for that brand new car) was rear ended and I had to get a new rear bumper, I was told they would use a refurbished bumper. WHAT?? My bumper was in perfect condition prior to the accident (which was 100% the other persons fault). I felt like that devalued the worth of my car. I was told up front by the collision repair company that the part would not be brand new and I assume it was my insurance company that wanted to use a cheaper replacement.

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