Mary just sent us the following e-mail and a good reminder for all of us:
I purchased four bags of Nature Valley Honey Nut Clusters at Food Lion on Sunday. The shelf tag showed they were on sale for 2/$5. I used four $1.60/1 Vocalpoint coupons bringing the price down to $.90 each. When I returned home and started to scan my shopping trip (as part of the Nielsen Home Scan Program), I realized I was charged $3.79 a bag.
I went back to Food Lion the next day with my receipt and the manager happily refunded the difference. In addition, the manager gave me $3.79 (plus tax) because their scanner rang the item up incorrectly. Just another reason to check your receipts.
Sometimes the shelf price or advertised price does not ring up when an item is scanned. I know this has happened to me MANY times. Most of the time, stores are great about refunding the price. Stores like Food Lion have a policy in place that if an item is scanned and paid for at the wrong price, they will refund the whole purchase price. Another reason to know your store policies!